AT&T Is Doing Right By Its Customers By Offering Them A Bill Credit After Its Network Suffered A Massive Service Downtime

Veloz Lamma

AT&T Is Doing Right By Its Customers By Offering Them A Bill Credit After Its Network Suffered A Massive Service Downtime

Thousands of AT&T customers were without service for several hours across the U.S. carrier as the carrier suffered a massive disruption. The company has stated that it will make things right with its subscribers and has put out a statement mentioning that it will offer a bill credit to the impacted individuals and businesses. Now, that is one way of retaining your subscriber base.

AT&T has announced that it will apply ‘one $5 credit per account’ within the next two billing cycles

In a statement from the largest carrier in the U.S., AT&T says that it is apologizing for the service shutdown experienced by an innumerable number of users and has decided to compensate them accordingly. The company has said it is reaching out to ‘potentially impacted customers’ and will automatically apply a $5 credit to their accounts.

“We apologize for Thursday’s network outage. We recognize the frustration this outage has caused and know we let many of our customers down. We understand this may have impacted their ability to connect with family, friends, and others. Small business owners may have been impacted, potentially disrupting an essential way they connect with customers.

To help make it right, we’re reaching out to potentially impacted customers and we’re automatically applying a credit to their accounts. We want to reassure our customers of our commitment to reliably connect them – anytime and anywhere. We’re crediting them for the average cost of a full day of service. We’re also taking steps to prevent this from happening again in the future. Our priority is to continuously improve and be sure our customers stay connected.”

The carrier mentioned that the $5 bill credit will typically be applied within two bill cycles. The amount might not seem like much, but it is a small gesture to let affected customers know that AT&T is aware of how negatively its service disruption would have impacted thousands. The company states that the outage was due to a failed software update, but the Department of Homeland Security and the FBI are investigating the situation.

AT&T has reiterated that the outage was not the result of a cyberattack, but we will wait for the investigation to provide the rest of the details. As for the $5 bill credit, do you think AT&T is being stingy over the amount, or do you think it is plentiful? Share your thoughts in the comments.

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