Wyze Admits That A Massive Camera Breach Allowed 13,000 Customers To See Each Others Video Feed For A Short Period

Veloz Lamma

Wyze Admits That A Massive Camera Breach Allowed 13,000 Customers To See Each Others Video Feed For A Short Period

It was discovered by Wyze co-founder David Crosby that the company was able to identify 14 people who were able to see another person’s home where the security cameras were set up. Unfortunately, the problem is much deeper than previously anticipated, with a new report stating that 13,000 users were able to see each other’s video feeds briefly. This incident will undoubtedly wreak Wyze’s reputation, but it is also valuable insight for future buyers on what potential risk they are getting themselves into when purchasing a product hailing from this particular category.

The security breach originated from a third-party caching library, but it does not change the fact that Wyze customers will be concerned about their privacy

Customers were sent an email from the company titled ‘An Important Security Message from Wyze,’ in which it apologized for the security breach in the following message. However, the smart home products manufacturer did not feel that it was solely responsible for this security catastrophe, as The Verge reports that it diverted some of the blame on its web hosting provider, Amazon Web Services (AWS).

“The outage originated from our partner AWS and took down Wyze devices for several hours early Friday morning. If you tried to view live cameras or Events during that time, you likely weren’t able to. We’re very sorry for the frustration and confusion this caused.”

As for how the breach occurred, it happened when Wyze attempted to bring its cameras back online, with customers reporting about mysterious images and videos in their own Events tab. The viewing period was brief, as Wyze disabled access to the tab and launched its own investigation. Unfortunately, the company was unable to act in time because 13,000 customers could see video feeds belonging to someone else, making it a PR nightmare.

Wyze attempted to add another security layer that asked for customer verification before they could view images or footage from the Events tab, but once more, these efforts were futile. Though the email concludes with additional apologies, it is likely that the company will not be able to escape this fiasco, and a lawsuit may be just waiting to materialize after several customers band together to seek legal retribution.

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